All your queries about Nanny Bebés products.
Frequently Asked Questions.
What makes Nanny Bebés different from others?
Nanny Bebés breathing monitors, crafted by the renowned Jablotron, are CE1014 certified medical devices. This certification assures that they meet stringent requirements and are trusted in hospitals and maternities. Utilizing advanced technology, each monitor is meticulously produced and rigorously tested to ensure top quality.
The sensor pads, measuring 305 × 500 × 15 millimeters, are the largest available on the market. This size advantage means you only need one pad per cot, eliminating the need to connect multiple pads. However, for flexibility, an additional pad can be purchased if your baby frequently sleeps in different locations.
Moreover, our monitors are designed for efficiency with very low power consumption, typically eliminating the need to change batteries during their use.
Are the Nanny Bebés truly reliable?
Absolutely. Each time the device is powered on, it conducts a battery load test—flashing all three lights and emitting a beep, confirming that everything is functioning correctly. If the batteries begin to weaken, the device proactively signals a warning with a flashing red light. Should the batteries be too low to ensure reliable operation, the device will not start, effectively preventing any chance of it turning off unexpectedly while your baby is sleeping. Rest assured, the monitor is designed to keep your baby safe without any interruptions.
Are the Nanny Bebés breathing monitors safe to use?
Absolutely. The Nanny Bebés breathing monitors are not just devices; they are certified medical devices, regulated under Act No. 268 concerning medical devices, adhering to the stringent standards of European Council Directive 93/42 EEC.
These devices are under continuous oversight by the Czech Ministry of Health and the State Institute for Drug Control, where they are officially registered. To ensure compliance with medical device standards, an independent audit reviews the Nanny Bebés monitors annually.
Unlike many breathing monitors on the market that are not classified as medical devices, the Nanny Bebés monitors adhere to rigorous testing and distribution regulations. These monitors often only offer breathing monitoring as a supplementary feature and do not meet the same strict requirements that Nanny Bebés devices fulfill.
Can I use monitors in a pram, cradle, or basket?
The Nanny Bebés monitors should only be used when the pram is stationary and not being touched by anyone. For instance, if the baby is sleeping in a pram in a corridor, the setup is suitable.
These monitors should be used in calm environments where there is no wind. If, for example, the pram is placed on a balcony, the sensitive sensor might pick up minor vibrations caused by the wind, preventing the device from detecting a cessation in the baby’s breathing.
It is crucial to always test the Nanny Bebés monitors. Activate the device in the cot without the baby in it. If the monitor triggers an alarm after twenty seconds, you can be confident that there are no interfering vibrations nearby.
How should I choose the right mattress?
Ensure that the mattress height does not exceed twelve centimeters. A mattress that is too thick may hinder the sensor pad’s ability to accurately detect the baby’s movements. Additionally, it is advisable to avoid mattresses made from rigid materials such as foam polystyrene. These materials tend to capture airborne vibrations, which could interfere with the monitor’s functionality.
Is it safe to buy second-hand Nanny Bebés monitors?
We do not recommend purchasing Nanny Bebés sensor pads that are more than two years old. As time passes, the sensors can lose sensitivity due to wear or misuse, rendering the pads unreliable, and they cannot be recalibrated.
Even with Nanny Bebés monitors that are less than two years old, it’s important to proceed with caution. It’s difficult to ascertain how previous owners may have treated the devices; for instance, a drop could damage the sensors.
However, if you possess an older Nanny Bebés unit, you can continue using the monitoring unit by purchasing a new pad. Ensure everything is properly connected and insert fresh batteries. If the unit beeps and all lights flash correctly, it confirms the system is operational and ready to use.”
How can twins be properly monitored?
Each twin should have their own sensor pad and monitoring unit, and each should be placed in a separate cot. If twins were to share a single pad, there is a risk that if one twin stops breathing, the monitor might not alert you. This is because it could still detect the breathing of the other twin, potentially missing the critical cue that one child is in distress.
What is the warranty on Nanny Bebés monitors?
Nanny Bebés monitors come with a two-year warranty. During this period, if any issues arise, we will repair or replace the units free of charge. However, sensor pads that are more than two years old are no longer serviceable as the sensors lose their sensitivity over time. If you wish to continue using the monitoring system, we recommend purchasing a new pad to ensure continued effectiveness and safety.
Remember to also refer to and follow the guidelines in the user manuals for detailed instructions and additional support.
Support and Help Center.
How can you ensure the monitor is working correctly?
- Set up the monitor in the cot as outlined in the instruction manual.
- Insert the included batteries into the monitoring unit.
- Power on the breathing monitor; it will automatically perform a functionality test, indicated by a brief flash of all lights and a beep from the monitor.
- For an ideal test, place the baby in the cot and observe the green light flashing, confirming that the monitor is detecting the baby’s movements correctly.
- With the monitor still on, remove the baby from the cot without touching the cot itself, as the device might pick up your movements or breathing.
- The green light will flash for a short period until it detects no more movements.
- If no movement is detected after about twenty seconds, the red light will illuminate, and the alarm will sound, signaling proper function.
- Turn off the monitor using the switch.
Can I use the monitor for a second child?
The sensor pad of the Nanny Bebés monitor is designed to last for two years. After this period, its sensitivity decreases, and it is recommended to replace it. For your next child, simply purchase a new sensor pad and connect it to the existing control unit. If the unit beeps and all lights flash correctly upon activation, the system is in good working order and ready to continue providing reliable monitoring.
What maintenance is required for the monitor?
The Nanny Bebés breathing monitor requires minimal maintenance. Regularly replace the batteries and periodically check for any moisture between the pad and the mattress to ensure optimal functionality. It’s also beneficial to air out the mattress occasionally or rotate it within the cot—alternating the end where your baby’s head typically lies to the foot of the cot, or even flipping the mattress over.
If the sensor pad gets dirty, gently clean it with a cloth slightly dampened with water or use the antibacterial wipe provided in the package. Avoid washing the pad under a shower or using harsh detergents to preserve its integrity and functionality.
How long is the sensor pad usable?
The sensor pad for the Nanny Bebés monitor is designed for optimal performance up to two years. After this period, it is recommended to replace the pad to maintain accurate monitoring.
What should I do if the monitor triggers an alarm, but the baby is breathing normally?
It’s likely that the mattress isn’t positioned correctly on the sensor pad, which can prevent the sensor from detecting movement and lead to a false alarm that the baby has stopped breathing. For further guidance and to learn how to avoid this issue, please refer to the ‘False Alarm’ section in our terms dictionary.
Why does the switch guard alert activate even when the baby is in the cot?
The Nanny Bebés breathing monitor is designed to detect breathing movements, and if it does not sense any movement for ten seconds, it will issue an alert. The device cannot differentiate whether the baby has been removed from the cot or if the baby has stopped breathing—it will respond the same in both situations.
Newborns and very small babies often have limited movement and may be swaddled or placed in a nest within the crib. To enhance the detection of movements, we recommend positioning the pad directly under the sheet on top of the mattress.
This alert may also occur if the pad has been moved. If after the monitor flashes an orange light and emits a soft beep 1-3 times you find a calmly breathing baby, it likely responded to a temporary lapse in breathing—no breathing was detected for ten seconds, but then normal breathing resumed, which the Nanny Bebés detected, hence no full alarm was triggered. Remember, a healthy newborn typically takes 40-60 breaths per minute, and as they grow, their breathing rate will decrease and become more regular.
Is it possible to remove the baby from the cot and the breathing monitor did not trigger an alarm?
It’s likely that the monitor detected other vibrations, which can be caused by several factors:
- Floor Vibrations: If the cot is on a floating floor or parquet, movements from walking nearby might be transmitted. Placing carpet pieces under the cot legs can help dampen these vibrations.
- Wind Vibrations: A sensitive sensor may pick up vibrations from strong winds if there’s an open window near the cot. Closing the window can help eliminate these disturbances.
- Nearby Appliances: If the cot is placed next to a refrigerator or another vibrating appliance, it could interfere with the monitor. Moving the cot to a quieter spot should resolve this issue.
Why has the monitor stopped responding to the baby’s movements, even though it worked fine before?
There could be several reasons for this issue. It’s possible that the baby may have pulled on a cable that wasn’t securely attached to the cot, potentially damaging it. Another common issue could be damage to the sensor pad itself, especially if it has been dropped. Please reach out to us through our Support Team. Our trained technicians can help diagnose the problem and suggest possible solutions.
What should I do if the monitor unit indicates low battery power upon turning it on?
Ensure that you are not using rechargeable batteries, as they typically have a lower voltage which may cause the monitor to mistakenly register them as flat. Always use classic alkaline batteries in the breathing monitor to avoid this issue.
What should I do if I suspect a defect with the device?
If you encounter issues with the device, please reach out to us through our Support Team. Often, the problem may stem from incorrect installation rather than a true defect. Our operator will assist you over the phone to troubleshoot and typically resolve most issues. If a technical defect is confirmed, return the product (both the monitor and the pad), we will forward it to our service department. We aim to repair and return your device as swiftly as possible.
How should I ecologically dispose of an old sensor pad?
To dispose of your old sensor pad in an environmentally friendly manner, take it to a recycling center or place it in a red container designated for recycling small electrical waste. The same disposal method applies to your monitoring unit. Check local resources to find locations of red recycling containers near you.
